I moved from Bay St Louis MS to Las Vegas NV. I have had DIRECT TV since 2005. I got it because "KATRINA" wiped out our local cable company.
When I moved to Las Vegas the installers screwed up. They did not hook up one bedroom. We had to call them out and then they hooked up the one room but disconnected another room. Now I had to call a tech out again. Now every time I have called DIRECT TV it is a FUCKING NIGHTMARE. You go through voice menu after voice menu. They want you to jump through hoops (which happens every time you call). It took me 20 minutes to reach a human. Then another 30 minutes to explain all the problems I have had with there employees. (ON MONDAY THE MEN HAD BO SO BAD AND THIS 10AM). The techs were rude and did not do a complete job. When I called DIRECT TV I could not get a man out here til FRIDAY. Well when this man shows up he installs one room and disconnects another. I called DIRECT TV and (remember it takes 20 minutes to reach a human) now I can not get someone here til WEDNESDAY. I tried e-mail and beged them to call me but they don't. Here is my letters to them:
MY LETTER
Your customer service is bad. The techs that have come into my home have been rude or incompetent. When all is said and done when my contract is over I will no longer be your customer. To get through to a human on your phone takes forever! I was on the phone for 20 minutes before I got a human! I have never in my entire life had such a hard trying to reach a human. If you are so great and wanted to provide customer service and wanted to help me you would of called me. My number is ***=***-****. I left my number on the e-mail but DIRECT TV never calles! I have wrote 3 e-mails and I get a standard auto reply. I hate your service. In fact its the worse service I ever had. I want to know how much I have to pay to cancel this service but nobody ever tells me a thing! Steve
There Reply
Thank you for writing. I do apologize for the issues you. I have experienced. I see that you have already spoken with one of our agents and it appears that they were able to help you with your technical issue. If you still need assistance, the fastest way to reach us is to call (888) 667-7463 and
choose the option to speak to a technical assistant every day. I thank you very much for your patience and understanding. Thanks again for writing.
Sincerely,
Megan G.#U6801
DIRECTV Customer Service
Here is another letter I sent
Please call me. I can not reach a human under 20 minutes! Can you call me
Thank you
Steve
My Number is ***-***-****
There Reply
Thank you for writing. I apologize for the difficult experience you had with one of Customer Service Representatives when you called us. You're a valuable customer and be assured that I have taken note of your complaint.Customer satisfaction is important to us and we are constantly improving the quality of service we deliver to our customers.I understand that you've had problems trying to reach a Customer Service Representative to assist you with your concern. We sincerely apologize for the inconvenience and frustration this issue has caused you. Customers don't usually have trouble getting through to us, but you may have called during a period of unusually high call volume. Moving forward, DIRECTV significantly discounts the price of equipment and installations so we ask you to keep your programming for at least 18 months for standard receivers / 2 years for DVR, HD, and HD-DVR receivers. If you cancel your service or do not maintain the minimum programming requirements we may charge an early cancellation fee.I have reviewed your account and I see that you activated equipment on 10/06/08and at that time you agreed to a 18-month programming commitment. If you willnot maintain the minimum program requirements we may have to charge an early cancellation fee of $320.00 to your account.
Here is my final letter and waiting for a reply
No I did not agree to 18 month extension. I have had this service since 2005! Karen please call me. As you know I can not call you!
